Shipping Policy — PupuPaws

Thank you for shopping with PupuPaws. This policy explains how we process and ship your orders, what delivery times to expect, and what happens if an issue occurs.

Order Processing

Orders are usually prepared and processed within 3 business days, excluding weekends and public holidays.

Processing begins after your order has been confirmed. During busy periods or due to circumstances affecting our fulfilment provider, processing may take longer.

Shipping Methods and Delivery Times

PupuPaws ships internationally to destinations where our shipping providers offer service.

Once your order has been processed, shipping typically takes approximately 9 business days, excluding weekends and public holidays.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions and other circumstances outside our control.

Estimated total delivery time: approximately 12 business days from order placement, consisting of 3 business days for processing and around 9 business days for shipping.

Shipping Costs

Shipping charges, if applicable, are displayed at checkout before you complete your purchase.

Free shipping may be available for selected destinations or orders where explicitly indicated at checkout.

Order Tracking

Once your order has been dispatched, we will provide shipping confirmation and tracking information where available.

Please allow some time for tracking information to become active after dispatch. Some shipping methods or destinations may not provide detailed tracking updates.

Shipping Destinations

PupuPaws ships internationally to destinations where our shipping and fulfilment providers offer service.

Availability, shipping costs and estimated delivery times may vary by country or region. If we cannot ship to your address, we will notify you and arrange an appropriate resolution.

International shipments may be subject to customs duties, import taxes or other charges imposed by the destination country. Responsibility for these charges will be determined by the information provided at checkout and applicable law.

Address Accuracy

Please ensure that your shipping address and contact details are accurate and complete at checkout.

If you need to correct an address, contact us as soon as possible at pupuupaws@gmail.com. We cannot guarantee changes after an order has been processed or dispatched.

Lost, Damaged or Delayed Packages

If your package is lost, arrives damaged or is significantly delayed, contact us at pupuupaws@gmail.com and include your order number and any relevant information.

We will investigate the issue and help arrange an appropriate resolution in accordance with applicable law. Nothing in this policy excludes or limits your statutory consumer rights.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at pupuupaws@gmail.com.

We will try to accommodate your request if the order has not yet been processed or dispatched. Once an order has been dispatched, cancellation or modification may no longer be possible, but you may still have return, withdrawal or refund rights under our Returns and Refunds Policy and applicable law.

Where a cancellation or refund is due, it will be processed in accordance with our Returns and Refunds Policy and applicable legal requirements.

Contact Us

For questions about shipping or delivery, contact:

PupuPaws
Email: pupuupaws@gmail.com